I ordered a French dip sandwich and a side of potato salad from a nearby restaurant. This was my first meal of the day at 7 at night and I just really needed it. The driver dropped it off and hurried away quickly. I got it inside and opened the bag to find To say I was disappointed would be an understatement.
He then said that he would give me a refund for the missing items. He agreed and that was the end of it. I get the email for the refund A partial refund. I emailed back to get a full refund and was told that after reviewing the case, no additional refund would be given.
I then called the customer service because I was furious at this point. I am absolutely furious.
The credit or refund I received is incorrect
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SeattleWashington. Not resolved. Rating Details Customer service. Share Share Tweet. I have read and agree to the Pissed Consumer Terms of Service. I wish to receive email notifications about future comments. Your Email. You will be automatically registered on our site. Username and password will be sent to you via email.
My order is taking longer than expected.
Post Comment Post as guest Login Sign up. Great Comment! Convert into review Leave as comment. Terms of Service. I agree to TOS Cancel. It's inappropriate or not family friendly. It's a duplicate by the same member or copied text. It contains commercial or promotional content.
It includes private information. Sexual exploitation of children. I am affiliated with this business and need to report something about this review or business. Full Name Job Title Email.I placed an order earlier today through doordash. The driver called and said it was his first time on the job and that the restaurant never received the order through door dash He said he'd contact doordash to get me a full refund I have not received neither the order or the refund.
I expect doordash to make this right. Please contact me with either the refund or some delicious food. I have attached the receipt below for the perusal of doordash. Thanks very much for your time Signed, a hungry young man. Review is a subjective opinion of PissedConsumer I had ordered food one day and I got charged 3 times for something that I didn't get I got my first refund back and the second one they're playing games with I do not recommend using this site to get any kind of food and using your credit card because all they do is rip you off.
Private messages do not impact your company rating. If you want your response to count towards your company rating, you can also leave a comment for this review. You can try to reach review author by writing a comment to the review or try one of our business solutions.
Not resolved. Rating Details Additional Fees. Advertised vs Delivered. Billing Practices. Customer service. Discounts and Special Offers. Diversity of Products or Services. Exchange, Refund and Cancellation Policy. Product or Service Quality. I'm hungry and experiences like this are not the greatest, especially when one is hungry.
Share Share Tweet. I have read and agree to the Pissed Consumer Terms of Service. I wish to receive email notifications about future comments. Your Email.Dasher Delivered my food to wrong address. She just delivered the food without confirming the name or apt. There was no phone call or text message from the Dasher.
I block private numbers, so if she did make the call I didn't get it. But still, she could have texted. If DoorDash wants dashers privacy protected, they should filter the calls thru an so that phone appears instead of the personal of the driver, like Uber does.
My order is taking longer than expected.
Review is a subjective opinion of Melat of Vestal, NY. My husband accepted an order tonight thinking I had ordered it and then called to tell me my food had arrived. He ended up knocking on our neighbors doors to see if it was theirs. Apparently, your entry of the address was incorrect so don't blame someone else for the mistake in delivery address.
This can happen when you choose to order food to be delivered instead of going to an actual physical location to purchase food. By the way, you compounded your mistake by going to a Taco Bell for who-knows-what kind of stuff they sell their instead of, say a McDonald's for real food.
I hope you didn't use a debit card instead of a credit card. Are you a Russian Bot? Apparently, they should confirm who they are delivering to, especially when the typoed address doesn't exist with my apt. They allowed someone to steal my food. The people who accepted the food, should have said they didn't place the order.
I gave instructions on how to get to my apartment, so don't comment on stuff you know nothing about.DoorDash Declining Orders - Time is Money!
Mind your own business! That was some moronic statement you posted. I happen to like Taco Bell on occasion. Private messages do not impact your company rating.DoorDash is an online food delivery service that also offers extensive logistic data to their restaurant partners.
The company aims to help customers by taking up time-consuming tasks like driving, parking and waiting for orders. DoorDash offers on-demand food delivery from restaurants. How does that work exactly and how does it differ from what other companies provide?
First, you pick out your favorite food from the list of restaurants featured on DoorDash. After that, you will be asked to pay before the order can be placed on your behalf to the restaurant.
Once the transaction is complete on your end, the restaurant will receive an order and a dasher will be assigned to pick it up and deliver it to your location. While you are waiting for the DoorDash dasher, you can track the status of your order. The app lets you see the status and location of the driver.
Once the order is delivered, you can rate or tip your dasher. The big difference between DoorDash and most of the other companies in the same field is how they interact with restaurants.
Not only does DoorDash offer a means to expand the customer base, it also serves as an online marketing platform. As part of their business model, DoorDash gets paid by the restaurants to feature their menus and promote their food.
DoorDash reviews are somewhat mixed but mainly on the positive side.
Doordash Refund And Canceling Order
Following their lawsuits with the In-N-Out chain, the company was more careful when developing new relationships with partner restaurants. Most drivers who choose to work for DoorDash as part-time contractors are pleased with the inner workings of the operation. Picking up orders for restaurants is certainly less frustrating than running down grocery store aisles to locate products.
The one concern some drivers share is that individual tips received through the app are not shown. Instead, they are presented as a total sum at the end of a shift. During certain promotional campaigns or holidays, you can find coupons and promo codes for free deliveries.
It typically varies a lot depending on location, restaurants and many other factors.
To be notified of these promotions you can follow DoorDash on social media and subscribe to their newsletters. That should keep you updated on the latest developments and available deals. There are many ways to contact DoorDash and most of them are online.
Either via email or social media, you can contact customer support for assistance.Doordash Refund — Doordash offers an option of the ability to cancel the order and get the refund of your money.
To do this, you must to be quick before the restaurant preparing your food. If the restaurants have prepared your order, it means it is too late to ask for a refund.
By cancel your order, Doordash will refund your money as soon as canceling order successfully. You can ask to cancel your order by accessing the order status page. Just follow the step presented in there to proceeded canceling order. You also can contact the Doordash customer service if you have trouble when requesting a refund. The guide about cancellation and refund also appears on the Doordash website.
Or you can search within the app to locate the order status page. In there you will be guided step by step instructions to cancel your order. At the page, Doordash also provides the information of all conditions that you must meet so you are eligible to request for cancelation and refund. Before you request a refund, make sure you have successful to cancel your order. It is better to request cancelation quickly.
So make sure to cancel your order before the restaurants accept your order and start cooking your food. To cancel your order, you must log on to your account to access the order status page. If you are lucky and not too late, the order can be canceled and you can request to refund your money.
If you cancel the order, Doordash will refund your money. So make sure your cancellation is a success before asking for a refund. Doordash will refund your money related to the canceled order. There is no fee or another payment here. You may contact the Doordash if you have a problem when making a refund.
Because it is very restricted to Doordash canceling the order, I would suggest you to ordering food only when you need it and ready to receive it.Missing an item? Get delivered the wrong item? Restaurant closed? They really push to give you the least amount of credits possible and, in my opinion, if you don't get what you ordered then it's only right to get your money back.
If there's ever a class action against them for this "legal" loophole of stealing money then count me in!!
Review is a subjective opinion of PissedConsumer I agree completely Ive had many calls w them they claim they sent me refunds for bad food many times but it never shows up in my account they owe me by now close to 60 dollars. I put the wrong address where I used to live by accident and they took my money after I canceled the order.
I called to figure out what was going on with my order since I have a 19 month old who really wanted her food and i had been giving her snacks to hold her over. The lady literally told me that it would probably be another 30 minutes with no explanation, offer of credits or anything. I don't even want a refund or anything, but seriously they need to be better at customer service especially since I prepaid the tip that this driver does not deserve at all.
So rude. Put up w the bs of picking up the food and then getting out tips stolen to cover our wages. People are doing this to get paid and thats mostly from the tips hello. The speed or service is usually okay, they often arrive too early when selecting a set delivery time.
When orders are wrong they never make the situation right. Here is a 5. I will never use them again.
The app is amazing, the selection of venues is amazing. The customer service and the way they allow orders to be messed up is the worst. Why would I use your horrible services again?! They have lied again and again and claimed that they refunded me the money even though the charge is still on my bank account. I'm filing a complaint with the better business bureau and advise anyone here who has had similar problems to do the same.
Ordered food at They better return my money! Private messages do not impact your company rating. If you want your response to count towards your company rating, you can also leave a comment for this review.A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile.
The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future. My food got delivered but he ordered a mushroom burger instead of a bacon cheeseburger my receipt says bacon and mushrooms can kill me offered me a 4 dollar credit i was like nah i want at least They gave my information to a dasher that took my food and ran off with it.
Check our FAQ. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Customer service. Product or Service Quality. Exchange, Refund and Cancellation Policy.
Cons: Customer service Poor customer service Cold food. Pros: Convenience Convenient Easy online ordering process. Submit review. Reviews 0. Show reviews that mention. Filter review. May 23, Michaella of Bellevue, WA. This is an ongoing situation this business is horrible you don't contact nobody nobody knows nothing everybody says everything is in headquarters headquarters don't have no phone number headquarters don't have no email so then you guys have people sick and they wait on Comment 30 6.
Pam Pam Feb 06 Reply 1 3. View more comments. Reason of review Work Experience or Job Application. Share Share Tweet. Most helpful review. Jul 19, PissedConsumer After many, many bad experiences with Doordash, I finally gave up on them.
I went onto my account to delete it and found out that there is no way to do so. I believe that this practice of not allowing a customer to delete their account borders on fraud Comment 0 0. Anonymous PissedConsumer Apr 02 Reply 0 0. Product Doordash Account. Reason of review Return, Exchange or Cancellation Policy. I ordered my food and when they delivered it,it was the wrong order. I called the driver and he told me to call door dash and report my problem and or call Dallas BBQ.
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